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Technical Support

Our Reputation - Prepress Equipment Support
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Prepress Equipment - Technical Support At Genesis Equipment Marketing, we believe that supporting our customers is the most important aspect of our prepress equipment company's success. We have earned a solid reputation in the prepress equipment and used imagesetters market keeping our customers happy long after their purchase. From a simple service call, to supplying a critical prepress equipment or used imagesetters part, our customers know they can rely on Genesis and our trained technicians to resolve their problems.

Used Imagesetters - Technical Support

Each piece of prepress equipment, used imagesetters, and hardware that Genesis Equipment Marketing rebuilds, is dismantled to allow our technicians to examine each of the prepress equipment and used imagesetters machine's critical components. If any of the used imagesetters components show excessive wear or failure, those parts are immediately replaced. The high standards we set at Genesis assure you of only the highest quality used imagesetters and prepress equipment.

Our Labor Rates
In order for us to process your prepress equipment labor requests quickly, please include your used imagesetters and RIP's make & model. Also try to explain your used imagesetters problems concisely. This information will allow for a prompt reply.

Service Rate
Telephone Support
$180 / Hour
Depot Repair
$180 / Hour
On-Site Repair
$220 / Hour On-Site, $125 / Hour Travel
Prepress Equipment Installation
$220 / Hour On-Site, $125 / Hour Travel
Training At Genesis
$180 / Hour
50% - 75% Of Manufacturer's List Price